What level of responsiveness would be most appropriate for Nordstrom’s supply chain? What should the supply chain be able to do particularly well?
Answer:
Responsiveness is always one of the most important considerations in the construction of the supply chain. Inside the responsiveness, it could be many forms and elements, such as responding to a wide variety of product quantity and quality, the controlling in restocking based on forecasting and demand, efficiency cycle time and lead time, etc.
响应能力始终是供应链建设中最重要的考虑因素之一。在响应性内部,它可以是多种形式和要素,例如对种类繁多的产品数量和质量的响应,基于预测和需求的补货控制,效率周期和交货时间等。
Nordstrom as the fashion sales high-end department, the supply chain needed to handle a high variety of products (such as footwear, handbags, cloth, jewelry, accessories.) and even different branding, size, design such as color for every single type of product stock. Nordstrom's supply chain has to manage those really highly different, innovative products to respond to the demand and needs of their consumer. In this case, responsive speed and communication with the consumer are highly required.
Nordstrom 作为时装销售的高端部门,供应链需要处理种类繁多的产品(如鞋类、手袋、布料、珠宝、配饰。)甚至每一种类型的品牌、尺寸、颜色等设计都不同产品库存。 Nordstrom 的供应链必须管理那些非常不同的创新产品,以响应消费者的需求。在这种情况下,非常需要响应速度和与消费者的沟通。
While talking about responsiveness, the returning of the product will also be another consideration of the supply chain. Nordstrom are having a great complete system for the returning of the product even cross-border and country. In fact, Nordstrom is provided three types of return approach to their consumer which is “bring to store“, “drop off curbside”, and “send by email” which considering and giving much convenient for their consumer. In conclusion, Nordstrom supply chains are having a high level of responsiveness towards their consumer which is really caring for their consumers.
在谈到响应性的同时,产品的退货也将是供应链的另一个考虑因素。 Nordstrom 拥有完善的产品退货系统,甚至跨境和国家。事实上,Nordstrom 为他们的消费者提供了三种退货方式,即“带到商店”、“路边送货”和“通过电子邮件发送”,这为他们的消费者考虑并给予了极大的便利。总而言之,Nordstrom 供应链对他们的消费者有着高度的响应能力,这真正关心他们的消费者。
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